Why Buy From Piano World
(and pianosupplies.com):
Our prices are very competitive.
We ship from our suppliers direct to you.
This keeps our overhead low and allows us to pass
the savings on to you. It also means your
product is only handled once.
And Piano World & PianoSupplies.com are here to stay.
We have been on the Internet since 1995 (starting as All About Pianos)
and plan on being here for many years to come.
Please keep in mind, we are a small family owned business,
it sometimes takes us a while to respond to inquiries. We will
do our best
How Do I Make A Purchase: Just click on the category you are interested in and browse our selections.
When you find an item you would like to purchase, click
either the "add one to basket" or
"buy one now" button. This will
add your choice to your "shopping basket"
, you can always remove it later if you decide you don't
want it. At anytime, you can click the
"checkout" button in the top right
corner of the page to finish your transaction.
You can also change quantities or delete items at
anytime by clicking the "basket
contents" button at the top of the page.
Clicking the link next to the products thumbnail
picture will open a page with a full size image and
extended description. Additional product options will
be listed on this page.
Shipping & Handling Charges
Shipping and Handling charges will be computed at the
end of
the checkout process, or you can use the Shipping Options?
link
in the Basket Contents box in the upper right portion of
the screen.
Shipping Times
Smaller items that we keep in stock (metronomes,
clocks, tuning supplies, wire, etc.) usually
ship in 2-4 business days.
Larger items that ship directly from our suppliers
depend on
whether they are stock items or have to be built.
If they are in stock, they typically ship
within 3-5 business days.
Products that are "Built to Order"
(Ex: benches, music stands, cushions, sheet
music cabinets) can take up to a week or more
(although our suppliers have gotten much faster).
Jansen Benches typically ship within a couple
of business days.
Please keep in mind we are a small family run business,
doing our best to service our valued customers.
Is My Transaction Secure: Yes, the pages where we take your personal
information and your credit card info are
on a secure server. What does this mean?
It means that your information is encrypted
(scrambled) to prevent anyone from being able to access it.
Our credit card processing company receives your card
information in scrambled form,
unscrambles it on their end and approves your transaction.
We use a registered Thawte SSL certificate to assure
that your transactions are secure.
If you prefer, you can call in your order to our Customer Service
Department:
(203) 779-0373 (credit card orders only).
Our FAX number is 727-474-7915
Payment Methods
We accept Master Card, Visa, American Express ,
Discover, and PayPal.
Orders paid with one of these methods will ship as
soon as possible.
You can also send us a personal check in which case your
order will be shipped within
as soon as possible, but not less than 3 days from receipt
of check.
Note: We DO NOT CHARGE your card until product or
service is delivered. We only "authorize"
(verify funds are available).
Our Returns Policy:
If you are not satisfied with your purchase from
Piano World, return it within 15 days
(in its original packaging) for either replacement
or a refund. There is a 15% restocking fee for larger items
(benches, music cabinets, music stands).
Please contact us before returning any merchandise,
as some
products must go back directly to our supplier.
Shipping and handling costs are the customers
responsibility, except
in the case where we are replacing damaged merchandise.
Privacy Policy Piano World and PianoSupplies.com will not sell or
give your personal information to any third parties. Information is collected via secure connections and is strictly for the purpose of allowing us to serve you better.
For additional information, please visit our
Privacy Policy
page.
www.ifccfbi.gov If you suspect you have been the victim of fraud on
the Internet, report
it to the FBI's "Internet Fraud Complaint
Center". They promise to investigate immediately.
Try contacting the offending company first though,
it may be legitimate human error.
Suggest Us To A Friend:
We would really appreciate it if you would recommend
pianosupplies.com to a friend. Satisfied customers
are our best form of advertising.
Looking For Something?:
Looking for something related to the piano but didn't
find it?
Please drop us a note and we will be happy to see if
we can get it for you.
wanted@pianosupplies.com
We will be constantly adding to pianosupplies.com, so
if you don't find what you need now, please check back
with us.
If you have any other questions, you can
Contact Us
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